Microsoft Dynamics 365 Field Service
Dynamics 365 Field Service: because the best service looks effortless.
Dynamics 365 Field Service empowers teams to deliver on-site service with greater speed, accuracy, and customer satisfaction. By combining intelligent scheduling, mobile access, and real-time updates, it ensures every job is efficient and every customer feels informed.
From routine maintenance to urgent repairs, it brings technicians, operations, and customers into one connected service experience.How Dynamics 365 Field Service Keeps You Efficient and Informed
Smart Scheduling and Dispatch
- Optimise technician assignments with AI-driven planning
- Reduce travel time and improve first-time fix rates
- Maximise resource efficiency with intelligent routing
Technician Enablement on the Go
- Access work orders, history, and customer info via mobile—online or offline
- Document jobs instantly with notes, images, and voice
- Capture signatures and updates from the field in real time
Proactive and Connected Operations
- Link field service with inventory, IoT, and operations
- Trigger maintenance before failures happen
- Keep customers updated with live service notifications
Ready to move from clipboards to control?
Let’s talk smarter field service.
Take a Deeper Dive Into the Benefits
AI-Optimised Scheduling and Dispatch
Assigns the right technician based on skill, availability, and location
Reduces drive time and improves job completion rates
Scales service operations without increasing headcount
Mobile Access for Field Technicians
Enables real-time access to jobs and history on mobile
Works online and offline for seamless job execution
Keeps teams informed and responsive in the field
Issue Documentation and Image Capture
Lets technicians log issues and solutions on-site
Captures proof of service with photos and signatures
Streamlines communication and job approvals
Remote Assist and Diagnostics
Supports pre-visit diagnostics and remote guidance
Prevents unnecessary visits and cuts service times
Enhances support accuracy and confidence
Predictive Maintenance
Detects issues early using connected IoT data
Schedules service before breakdowns occur
Reduces downtime and ensures reliable delivery
Customer Communication and Tracking
Sends updates, ETAs, and job status in real-time
Improves transparency and builds customer trust
Reduces missed appointments and confusion
Integrated Inventory and Asset Management
Tracks parts usage and service history
Ensures techs have what they need, when they need it
Reduces delays and improves job success rates
Scalable, Secure Cloud Platform
Built on Microsoft’s secure, global infrastructure
Scales across teams, regions, and business models
Delivers consistent, high-quality service delivery
Want to Know How AI Gets Ahead of the Problem?
AI in Dynamics 365 Field Service helps you move from reactive to proactive service. With predictive insights, intelligent scheduling, and real-time optimisation, your teams are always one step ahead—solving issues before they escalate.
Book Your Field Service Strategy Session
Find out how to modernise your operations with Microsoft Dynamics 365 Field Service.
Book a strategy session with us today.
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+44 (0)1246 901755